FAQs

CAN I VISIT ELECTRIC OVEN BAKESHOP IN PERSON?

Not exactly. Electric Oven Bakeshop is run from my home kitchen and I do not have a permanent retail location. That said, I do have a presence at the South Portland Farmers’ Market each Sunday, from 10am until 2pm. I also make appearances at other farmers’ markets and events. Follow me on social media to find out where I am!

do you do custom or special orders?

Currently my focus is on in-person and online sales, but let’s talk. Send me a message through the Contact form and I’ll be in touch.

WHY ARE YOU SOLD OUT OF THAT COOKIE I WANT?

Electric Oven Bakeshop is a very small operation with one employee: me! To ensure the consistently high quality of the cookies I bake, I need to limit the number of orders I process each week. If your cookie is sold out, please check back soon.

HOW BIG ARE THE COOKIES AND BARS?

Each round cookie is approximately 4.5" in diameter. Brownies and blondies are approximately 4x4”. The rainbow cookies are roughly 2.5” x 4” and about an inch thick. Cookies and bars weigh around 4 oz each.

Please keep in mind that the cookies are homemade and the bars are cut by hand. While I take care to maintain consistency, some variation in size is possible.

CAN I FREEZE THESE COOKIES FOR LATER?

Yes. If well wrapped, cookies can be frozen for up to 3 months. You may see some blooming, or cloudiness, on chocolates or ganaches, but that won’t affect the taste.

DO THESE COOKIES CONTAIN ALLERGENS?

Yes. Most of the cookies here contain some combination of wheat, milk, egg, soy, and nuts. Allergens are listed on each cookie order page and on the labels.

These cookies are produced in a home kitchen that processes wheat, milk, egg, soy, peanuts, tree nuts, sesame, and occasionally shellfish and fish.

HOW DO I GET MY HANDS ON SOME OF THESE COOKIES?

Electric Oven Bakeshop has a presence at the South Portland Farmers’ Market each Sunday from 10am until 2pm. You can also find me at the Yarmouth Farmers’ Market on the second Thursday of each month (2024 season).

In addition, you can order cookies to be shipped anywhere UPS or USPS delivers in the continental United States. Please see my Shipping Policy for more details.

ORDER PROCESSING and shipping

I bake in small batches to assure quality and avoid loss. Upon check out, you can choose the week of your preferred delivery.

I ship using UPS 2nd Day Air or USPS Priority Mail on Mondays, Tuesdays, and Wednesdays. Upon checkout, customers have the ability to select an available shipping window. If you need cookies by a specific date, please contact me at least a week in advance.

Electric Oven Bakeshop is not responsible for delays in delivery times due to incorrect or incomplete addresses, weather, or due to high volume at UPS or USPS. Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered (UPS may require a signature for delivery at the discretion of the driver).

REFUNDS

Due to the size of this operation, the need to purchase ingredients up front, and the perishable nature of my products, Electric Oven Bakeshop does not offer refunds. If changes are required, please contact me as soon as possible.